Returns & exchanges

Return window

Email us as soon as possible after delivery and we'll confirm whether your order qualifies for a return or exchange.

Condition

Items must be unworn and unwashed with any original tags and hygiene liners attached. For hygiene reasons, items returned worn or damaged cannot be accepted.

How to start

1. Email support@mydomain.com with your order number and the item(s) involved.
2. Tell us whether you'd like a refund or an exchange, and the size you need.
3. We'll reply with return instructions and the return address.

Refunds

Once your return is received and inspected, refunds are issued to the original payment method. Depending on your bank, funds typically appear within 5–10 business days.

Faulty or wrong items

If something arrives damaged or isn't what you ordered, email support@mydomain.com with a photo and we'll make it right at no cost to you.