Question 1

How long does delivery take?

Accepted Answer

Orders are processed in 1–2 business days, then delivery takes 4–8 business days — around approximately 5–10 business days in total.

Question 2

How do I track my order?

Accepted Answer

You'll receive a tracking number by email once your parcel is dispatched. Allow up to 48 hours for the first tracking scan.

Question 3

What size should I order?

Accepted Answer

Every product page includes a size chart in inches and centimetres. If you're between sizes in a stretch fabric, size down for a compressive fit or up for a relaxed fit.

Question 4

Can I change or cancel my order?

Accepted Answer

Email support@shopdoneva.com as soon as possible. If your order hasn't been dispatched yet we can usually amend or cancel it.

Question 5

Do you offer returns or exchanges?

Accepted Answer

Yes. Email support@shopdoneva.com with your order number and we'll guide you through the return or exchange process.

Question 6

Is checkout secure?

Accepted Answer

Checkout is handled by Shopify with encrypted payment processing. We never see or store your card details.